Austria
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Italy 
Luxembourg
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Netherlands
Poland
Portugal
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Do you have a question about your order, delivery, payment, or a specific product? Our Frequently Asked Questions section is here to help!
This space brings together the most common answers about our services and products.
Whether you’re placing an order, tracking a parcel, or looking for more details about a product — the 123 Plastic Parts FAQ is here to guide you every step of the way.
Our delivery FAQ
[Commande] I have a discrepancy between my order and what I received. What happens?
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[Commande] I would like to cancel my order. Is this possible?
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[Commande] I ordered several items, do I receive everything in 1 order?
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[Commande] What should I do if my order is damaged?
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[Livraison] How do I know what stage my order is at?
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[Livraison] How do you calculate the delivery time for my order?
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[Livraison] How do you determine shipping costs?
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[Livraison] Is free shipping available?
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[Paiement] What payment methods are accepted?
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[Paiement] How long does it take for an order to be refunded?
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[Paiement] How is VAT calculated?
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[Paiement] I'm a professional. Can I group my invoices together and pay them at the end of the month?
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[Produit] What is the minimum quantity of products I can order?
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[Produit] How do I get a quote for a large order?
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[Produit] Where are your products made?
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[Produit] If a product is not in stock, what are the waiting times?
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[Produit] Is it possible to receive a catalog of your products?
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123PlasticParts
What should I do if I can't find my answer in the FAQ?
Our team is fully committed to providing you with the best possible customer experience. Some answers may not be listed in our FAQ, and we sincerely apologize for that. For any specific questions, feel free to contact 123 Plastic Parts by phone or email. A dedicated advisor will be happy to assist you and help find the right solution for your request.